Citi Cableworld Terms of Use
Grant of Service
New City Cable System hereby grants the subscriber it’s Cable TV service which consists of Local and International Channels and/or its /Broadband Internet Service.
Installation
The subscriber hereby allows duly authorized personnel of New City Cable System to conduct inspection for the cable installation within its premises at any reasonable time. Installation of service shall only be perform upon completion of the subscription agreement and payment of necessary fees including but not limited to installation fees, reconnection fees, set top box activation and/orreactivation fees, excess coaxial or drop fiber cable, other materials and other applicable fees for cable TV and or Broadband Internet Service.
Programming
New City Cable System reserves the right over the number of channels broadcast on its cable TV system. Without any prior notice, New City Cable System can replace, increase, or decrease the channels aired thru its cable system.
Internet Content
New City Cable System does not monitor and censor content accessed by the subscriber in the internet using its broadband service. New City Cable System assumes no liability for any inappropriate content encountered by the subscriber on the internet.
Subscription Fees
The monthly subscription fee for Cable TV service refers to the monthly subscription package on subscription information selected by the subscriber applicable for the First TV and One Hundred Fifty Pesos (Php150.00) for the extension TV. A residential subscriber is allowed to have a maximum of Three (3) TV extensions for a total of Four (4) cable TV connections per household only.In case of more than 4 connections is needed, a new regular subscription will be required to accommodate the additional TV outlets.
The monthly subscription fee for Broadband Internet service refers to the Broadband Internet Plan selected by the Subscriber.
The Monthly Subscription fee on bundled service promo is indicated in the Subscription Information as bundled plan.
Subscription fees shall be due every 30th of the month depending on the cut-off date.
Any adjustment on the subscriptions fees such as cut off dates due to on-going promotion or discounts shall be reflected on the first page of this agreement. Additionally, any changes in subscription fees will be announced at least sixty (60) days before implementation.
Signal Reception
The subscriber must report any noticeable defect in the signal reception so that the Cable TV technician can respond as soon as possible to repair and/or make adjustments. The subscriber shall not hold New City Cable System liable for any defect in reception resulting from defective television, power fluctuations, and any other causes beyond the control the CATV System.
Broadband Connectivity
Broadband subscription fee shall continue to accrue without deduction even in case of service interruption for causes beyond the control of the New City Cable System. The Subscriber shall hold New City Cable System free and harmless from any and all liabilities as a result of such interruption of signal. However, New City Cable System will exert its best efforts to deliver a continuous data service to the Subscriber in accordance with technical standards as provided under the rules and regulations of the National Telecommunication Commission.
Limitation of Liability
The maintenance and security of workstation hardware and software, as well as regular program and data back up are the Subscriber’s sole and exclusive responsibility. New City Cable System shall be held free and harmless from any responsibilities, liabilities or damages that may arise from the use of Broadband Service (e.g. accessing the internet or receiving technical support) as a result of but not limited to electronic virus infections, hacker attacks, system crashes, and such other electronic-type or sourced disruptions and damages. Notwithstanding the provisions in this Agreement that frees New City Cable System from any liabilities or damages arising from use of Broadband Service over the period concerned.
Service Disconnection
The following are deemed ground for disconnection of service
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Non-payment of subscription for equivalent of two (2) months.
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Splitting or sharing of extension set top box with another potential subscriber.
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Fraudulent, illegal and immoral use of Internet Access
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When Subscriber is found to be the source of bulk unsolicited e-mails (“spam”) virus attacks or is distributing unauthorized copies of copyrighted materials.
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Violation of any condition set forth herein.
Voluntary Disconnection
In cases where Subscriber voluntarily requested for disconnection of Cable and Internet service, Subscriber shall provide written notice to the Service Provider at least fifteen (15) days prior to the intended date of disconnection. Service and monthly charges shall continue to apply until the Service Provider has received the written notice of disconnection.
Contract Pre-termination
In case of contract pre-termination, the subscriber shall pay a pre-termination fee of One Thousand Pesos (Php1000.00).
Customer Premise Equipment
Customer Premise Equipment such as Digital Set Top Box, Optical Network Unit and other additional equipment such as wireless routers is tested and quality controlled before issuance to a subscriber. The warranty coverage of the CPE’s is up to one year only. Service and part replacement within the warranty period is free of charge. Beyond the warranty period, subscribers may be charged for the repair of the CPE’s. A Service unit will be provided to subscriber depending on availability. If the CPE becomes un-repairable, subscriber will be asks to purchase a new CPE for his continued service.
On Loan CPE
In most cases, CPE’s are loaned to the subscriber and remains a property of New City Cable System. All on loan CPE must be returned immediately or fifteen (15) days after service disconnection to avoid inconvenience of penalty and avoid other charges.
Remote Control
A replacement Set Top Box remote control will be charge Three Hundred Pesos (Php300.00).
Service Reconnection/Reactivation/Transfer
Service reconnection and or transfer of address will be subject to approval by NCCS. Reactivation or reconnection of service will be charged.
General Provisions
The subscriber expressly submit him/herself to the jurisdiction of the court of Santiago City for any legal action that may arise relative to the Cable TV Service and Broadband Agreement.
Last updated: June 9, 2016